Career History
Work
Experience
2023 - Present
Medical Virtual Assistant
ServerPlus Philippines - VitalTouch
I assist healthcare providers by enrolling patients into Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. From verifying Medicare and insurance eligibility to guiding patients through the enrollment process, I ensure everything runs smoothly. I also maintain accurate patient records and support ongoing improvement efforts through regular training and collaboration.
2015 - 2019
Customer Service Representative
IEGS- Wells Fargo Center - Wells Fargo Bank
I provide responsive, accurate assistance to card members through inbound calls—resolving concerns related to card usage, verifying account details, and ensuring smooth access, especially during travel. With a strong focus on delivering exceptional customer service, I help clients feel secure and supported every step of the way.
2012 - 2013
Customer Service Representative
C3 Customer Contact Channels - USA T-Mobile
Resolve customer issues promptly, provide basic signal troubleshooting,
address billing concerns with empathy, and upsell relevant add-on products
2009 - 2012
Customer Service Representative
Sitel Philippines - Sears Repair Customer Care/USA
Schedule appliance repairs, verify customer information, check warranty coverage, offer extended warranties, and transfer customers for home improvement estimates.
